Refund & Return Policy

Effective Date: June 02, 2026

At Vistorex, we strive to deliver quality products and ensure customer satisfaction. Please read our Refund & Return Policy carefully before placing an order.

1. General Policy

All sales are considered final. Returns, replacements, or refunds are only available in the specific situations described below.

2. Eligible Claims

You may contact us within 48 hours of delivery only if you receive:

A damaged product
A defective product
An incorrect product
A product with missing items

3. Proof Required

To verify your claim, you must provide:

Your Order ID
A complete unboxing video recorded from the beginning without any cuts or edits
Clear photos of the product and its packaging

Claims submitted without sufficient proof may not be eligible for a refund or replacement.

4. Non-Returnable Items

Products damaged after delivery due to misuse or improper handling
Claims reported after 48 hours of delivery
Products without the required proof of delivery issue
Orders where the customer changes their mind after delivery

5. Refund Approval

Refunds or replacements are provided only after our team verifies the submitted evidence. If the claim is not verified, the request may be declined.

6. Refund Processing

If approved, refunds are generally processed within 5–7 business days. The actual credit time depends on your payment provider or bank.

7. Contact Us

For refund or return requests, please contact us:

Email: contact@vistorex.in

Website: https://vistorex.in

Refund & Return