Shipping Policy

Effective Date: June 02, 2026

At Vistorex, we are committed to delivering your orders safely and as quickly as possible. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

All orders are processed within 1–2 business days after successful order confirmation. Orders placed on Sundays or public holidays will be processed on the next business day.

2. Shipping Time

Estimated delivery time is generally 3–7 business days, depending on your location and courier service availability.

Remote or rural areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking information to monitor the status of your shipment.

5. Delivery Attempts

Our courier partner may attempt delivery multiple times. If the delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, the order may be returned to us.

6. Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, delays may occur due to weather conditions, natural disasters, courier issues, public holidays, or other circumstances beyond our control.

Vistorex is not responsible for shipping delays caused by third-party courier services or unforeseen events.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. Vistorex will not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided during checkout.

8. Damaged or Incorrect Deliveries

If you receive a damaged, defective, missing, or incorrect product, please contact us within 48 hours of delivery.

To help us verify your claim, please provide:

  • Your Order ID
  • A complete unboxing video recorded from the beginning without any cuts or edits
  • Clear photos of the product and packaging

Claims are reviewed based on the evidence submitted. Requests without sufficient proof may not be eligible for a replacement or refund.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: contact@vistorex.in

Website: https://vistorex.in

© 2026 Vistorex. All Rights Reserved.